A:In order to let you receive main order without delay, we will ship your order out in advance. For out-of-stock items, we usually do as follows: 1) In order to let you receive backorder more early, normally we will send them from China via airmail upon they are available in next few days , you do not need to pay shipping fee. We restock items in China warehouse more early than in USA warehouse because we do not have factory in USA, and normally we ship items in batches to USA warehouse in certain time, it will cost much more time for waiting backorder restocked in USA warehouse, hope you kindly know it. 2) We may ship them with your next order together, for example, if your next order choose Ship from USA, we will ship backorder with your new order together from USA. You can feel free to remind us if you need. 3) If you need an entire order shipped out together, you can feel free to let us know. We will do as you request.
A:Cause the stock of our US warehouse is limited. Maybe the items you bought were out of stock temporarily.
But please rest assured, we will replenish soon. Once restocked, we'll ship them ASAP. For more detailed information, please email us
service@8seasons.comm
A:Our US warehouses is a third-party warehouses instead of our own warehouses. So very sorry, it is not convenient for visit , self-pick up or directly return.
A:Yes,my dear friend, we offer the function: download invoice. It is very easy and convenient to download the invoice of your order. Just follow the below steps:
Step 1. Once your orders created successfully, they will be saved in your "My 8seasons" section on our website. You can view all your history orders there and then choose the certain order whose invoice you want to download;
Step 2. Please click " View Invoice" button of the certain order, then you will see this invoice. You can download it and edit it as required. Thank you!^.^
A:When you want to cancel an order that is in processing, please kindly contact us by email: service@8seasons.com or live chat
And we will check for you, then we will do our best to meet your requirement if the order has not been sent out.
Please note that normally, we will ship orders in 1-2 days, when you found any mistakes, please contact us at your early convenience.
Hope this will be helpful for you, my friend. Enjoy your day :)
8seasons Team
A:Well, in normal cases, this is true. However, not all the cases are the same. Take Normal DHL (KD Agent) for example, for parcels weighing 21kg, it only cost US$137.63, which is much lower than US$153.62 charged for 17kg parcels. The reason is that when parcel reach 21kg, we could get better shipping price from post agent.
Following is the detailed shipping information:
| Normal DHL (KD Agent) (5-7 Days to Worldwide) |
| Shipping Weight |
Shipping Fee |
| 17 Kg |
US$153.62 |
| 18 Kg |
US$161.66 |
| 19 Kg |
US$169.70 |
| 20 Kg |
US$177.74 |
| 21 Kg |
US$137.63 |
| Notice: For shipping fee fluctuate a lot, so we strongly recommend you to use our shipping calculator to estimate your shipping cost. |
Kind Suggestion: When your parcel weighs more than 17kg but less than 21kg, we recommend you to buy more items, in that case, for all extra items you add, you do not have to pay additional shipping fee, and the shipping fee you have to pay may be much lower.
A:All along our business, we are using China Post to ship our parcels. With our business growing so much that China Post have offered us discounted shipping!!! So, rather than maintaining the prices as they were &ndash, we prefer to pass on the savings to you. This time, China Post has offered us a GREAT 70% discount on our Registered Mail! We would like to share with you the good news!!!
A:No, after you choose the country your parcel will be shipped to during checkout procedure, our system will calculate the postage for you automatically based on the above rate table.
A:No Minimum Order. You can feel free to buy anything, even one item.
A:We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent professional team to protect every transaction from fraud.
For payment in details, please kindly refer to this
Privacy Policy
A:There are more than 200 people in our company now.With continuous development, more and more outstanding talents will join us. For more details about us, you can go to the About Us.
A:Our website system will help you to calculate shipping fee automatically during your checkout procedure! The calculation is based on the total weight of those products in your shopping cart. You need not to calculate yourself. When you are buying on our website, there is also a shipping estimator in your shopping cart. You can use it to see how much the shipping charge is currently.
