Buyer Protection
What's covered with Buyer Protection?
You're Protected If:
1. Your order never arrives.
2. Your order arrives, but it's significantly different than it was described.
What protections can you get?
1. Full refund or Free Replacement if you don't receive your order
- You will get a full refund or a replacement if your order does not arrive within a reasonable time.
- Full refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- - Your order did not arrive due to exceptional circumstances out of our control
(i.e. not cleared by customs, delayed by natural disaster)
2. Full refund, Free Replacement, or Partial Refund if the items are not as described
You can feel free to contact us if your item is significantly different from product description.
Note: Please report the issue within 30 days after receiving the goods.
How to contact us？
Email: sale@doreenbeads.com
Please email us regarding what you need, we will reply within 24 hours on weekdays or 48 hours on weekends.
