3. Step-by-step by provider

Gmail

gmail.com, Gmail app, Google Workspace. Filters can only be created in a web browser, not in the Gmail app.

1. Open our email, click the sender name, then Add to contacts.
2. In Spam? Open it and click Report not spam (or Not spam) at the top.
3. On a computer, with that email open: three dots > Filter messages like these > Create filter > tick Never send it to Spam > Create filter.
4. In the From field you can type doreenbeads.com instead of one address, and one filter then covers both of our addresses.

Two extras: if our emails sit in Promotions or Updates, drag one to Primary and answer Yes when Gmail asks. While creating the filter, tick Also apply filter to matching conversations to pull our older emails out of Spam too.

Outlook and Microsoft mail

Outlook.com, Hotmail, Live, Microsoft 365

1. Open our email, click the sender name, then Add to contacts.
2. In Junk? Right-click our email and choose Not junk. Desktop Outlook then offers Always trust email from this sender, which is the quickest fix of all.
3. Web and new Outlook: Settings > Mail > Junk email > Safe senders and domains > Add > type doreenbeads.com > Save.
4. On the same screen, switch on Trust email from my contacts, otherwise your contacts are not treated as safe.
5. Classic Outlook: Home > Junk > Junk E-mail Options > Safe Senders tab > Add.

Not in Junk, still missing? With Focused Inbox on, our email may be in the Other tab instead. On a work or school account, your IT team controls the filter; ask them to allow doreenbeads.com.

Yahoo Mail

mail.yahoo.com, Yahoo Mail app. Filters can only be created in a web browser.

1. In Spam? Open the Spam folder, tick our email and click Not Spam.
2. Yahoo has no safe senders list, so the closest equivalent is a filter: Settings (gear) > More settings > Filters > Add new filters.
3. Name it DoreenBeads, set From contains doreenbeads.com, choose Move to Inbox, then Save. One filter covers both of our addresses.

Apple Mail

iPhone, iPad, Mac, iCloud

1. iPhone or iPad: open our email, tap the sender name, then Add to Contacts. In Junk? Tap the folder icon at the bottom and choose Inbox.
2. Mac: select our email in Junk and drag it into Inbox (or click Not Junk in the toolbar). Then click the sender name and choose Add to Contacts.
3. Mac junk settings: Mail > Settings > Junk Mail, then open the Blocked pane in the same window (Manage Blocked Contacts) and check that our address is not listed.
4. iCloud address: at icloud.com, open our email in Junk and click Not Junk at the top of the message. For a permanent rule: Mail > Settings > Rules.

Another provider

Look for Safe senders, Whitelist or Never block in your mail settings and add our address. On a company account, ask IT to allow doreenbeads.com, and check that we are not on a blocked list.

Fastest option: whitelist the whole domain doreenbeads.com instead of a single address. It covers both of our addresses now and any new one later.